Return, Refund & Exchange Policy

At Sagorahub, we strive to deliver handpicked designer Punjabi suits with the finest quality and craftsmanship. Please review our policy details below before placing your order.

1. No Returns | No Refunds

  • Strict Policy: Once an item is sold, it is non-returnable, and we do not offer monetary refunds under any circumstances.

2. Order Cancellation Policy (Domestic Orders)

  • We do not entertain order cancellations or issue monetary refunds once an order is placed.

3. Exchange Policy (India Only)

If you wish to exchange your item for a different size or design, please follow these guidelines:

  1. 24-Hour Window: You must raise an exchange request within 24 hours of receiving your package.
    • How to request: Log in to your existing Sagorahub account or create a new account using the same email address used during checkout.
  2. Dispatch Timeline: Once we receive and inspect the returned item at our facility, we will dispatch your replacement product within 5 to 7 working days.
  3. Shipping Charges: Additional courier charges for the exchange process may apply and must be paid by the customer.
  4. Non-Exchangeable Items:
    • Suits that have fall and edging (Pico) done.
    • Products that have been customized or stitched according to your measurements.
  5. No Discounts: Promotional discounts or coupon codes will not apply to exchange orders.

4. International Orders & Shipping

Exchanges & Cancellations for International Customers:

  • No Exchanges: We unfortunately do not offer exchanges for international orders.
  • 24-Hour Cancellation Window: An international order can only be cancelled within 24 hours of placing it.
  • Customization Exception: Once a product enters the customization or stitching process, the order cannot be cancelled, even if it is within the 24-hour window.

Processing & Delivery Timelines:

  • Standard Dispatch: Orders take 15 to 20 working days to dispatch after order placement.
  • Customized Orders: Adding customization requires an extra 4 to 5 working days.
  • Estimated Delivery Time: Total estimated delivery time is 20 to 25 working days. You will receive tracking details via email/SMS once your shipment is dispatched.

Customs, Duties & Shipping Terms:

  • Product Pricing: Our prices include standard shipping charges. However, any local import duties, taxes, or customs fees levied by your destination country must be paid by the customer.
  • Customs Duty Payment: Import duties must be paid within 2 days of the shipment arriving in your country.
  • Abandoned/Destroyed Shipments: If the customer fails to pay the import duty, the package will be destroyed or abandoned by the local customs department. No refunds will be issued for such orders.
  • Address Errors: If an incorrect shipping address is provided by the customer, any re-routing or extra shipping charges incurred must be paid by the customer.

5. Need Assistance?

If you have any questions regarding your order or wish to submit an exchange request, please contact our support team:

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